Returns & Refunds Guide
Customer satisfaction drives our business. This guide explains the return conditions for items purchased at www.fueltechmoto.com.
1. Return Eligibility
What Qualifies
Returns are accepted when items meet these criteria:
- Unused and in original saleable condition
- All original packaging and documentation included
- Return initiated within [30] days from delivery date
- Valid proof of purchase (order confirmation) provided
Non-Returnable Products
These items cannot be returned:
- Custom-printed or personalized merchandise
- Digital subscriptions and electronic gift cards
- Clearance and final sale marked items
- Health and wellness products requiring hygiene seals
2. Return Process Steps
How to Return
Follow this simple process:
- Email [email protected] for return authorization
- Receive RMA number and shipping instructions
- Package item securely with original materials
- Ship using trackable method to provided address
- Keep tracking information for reference
3. Refund Information
Processing Timeline
After receiving and inspecting returned items:
- Refunds processed within 7-10 business days
- Funds returned to original payment method
- Original shipping costs are non-refundable
- Email confirmation sent upon completion
4. Exchange Options
For size or color exchanges:
- Contact us during eligible return period
- Exchanges subject to stock availability
- Price differences adjusted via payment or refund
5. Damaged or Incorrect Items
If you receive faulty or wrong items:
- Notify us within 14 days of delivery
- Provide clear photos documenting issue
- We arrange replacement or full refund
- Return shipping covered for defective items
6. Shipping Responsibility
Return shipping costs depend on reason:
- Change of mind returns: Customer pays shipping
- Our errors or defects: We provide prepaid label
- International returns: All costs customer responsibility
7. Store Credit
Opt for instant store credit:
- Issued immediately upon return approval
- No expiration date
- Usable for future www.fueltechmoto.com purchases
8. Contact Information
For return inquiries:
- Email: [email protected]
- Response within 24 business hours
- Include order number for faster service
9. Policy Updates
This policy may be updated periodically. Current version available on this page.